In a rapidly urbanising UK, landlords and agencies have become infamous for their monopolistic practices of forcing consumers to accept sky-high fees for RFID key copies and replacements. Fobber, a new UK startup, pledges to tackle this problem by providing an alternative option. At the helm of this campaign is its founder, Jacob Riggs, a UK based ethical hacker, who has pledged to disrupt the RFID monopoly with his new online platform. In this interview, Jacob delves deep into Fobber’s ethos, its operational strategies, and how it continually aims to prioritise its customers.
Can you tell us about the inspiration behind starting Fobber and offering online key fob cloning services? What drove you to focus on affordability and speed?
Fobber was born out of the necessity to challenge an industry that has become increasingly monopolistic and detrimental to consumers. Throughout the UK, the congested development of high-rise apartments, smart cars, and commercial spaces has led to a surge in the use of RFID technology for secure access. The problem arises when landlords and third-party agencies monopolise this technology, charging exorbitant fees for key fob replacement or copying. These companies essentially have a ‘lock-in’ effect on customers who have no other option but to continually source access to their own property from a single entity.
I started Fobber to disrupt this space and offer an alternative. Affordability and speed are my core tenets because I believe that accessing one’s own property should not be a luxury or a hassle. Fobber aims to provide a service that is both high-quality and reasonably priced, making RFID key fob cloning both accessible and affordable to everyone.
Fobber stands out for its commitment to affordability. How do you manage to provide such competitive pricing while maintaining the quality of your services?
We have a focus on technology and operational efficiency which is bolstered by our team of highly experienced security researchers. Our unique understanding of RFID technology has enabled us to develop proprietary techniques and processes that further streamline our order-to-delivery system. This expertise not only assures quality but also helps us in optimising operational costs, allowing us to pass those savings directly to our customers. Coupled with bulk purchasing and long-standing relationships with suppliers, our unique skill set allows us to keep costs significantly lower than our competitors. These savings are passed directly to our customers.
As for quality, each fob is rigorously tested by our team to ensure it meets high operational standards before being dispatched. Our business model is not built on high margins but on volume and customer satisfaction, which is made possible by our unparalleled expertise.
The order process seems user-friendly and efficient. Could you walk us through the step-by-step process that customers can expect when they place an order with Fobber?
Our website is tailored to be both user-friendly and efficient. Customers are given two convenient options when they wish to place an order. They can either browse through our extensive catalogue of popular key fobs and select the one they need to clone, or if they’re uncertain about the type of key fob they have, they can simply send us a photo of it. Where photos of keys are supplied, we assess the cloning options free-of-charge and email customers back with the cloning options available to them. Once the customer makes a selection and creates an order, a newly cloned key fob is created, rigorously tested, and then sent out to the customer, all within an average turnaround time of just two working days.
Transparency and communication are important aspects of your service. How do the automated email updates and the order tracking page contribute to ensuring customers are informed about the progress of their orders?
Keeping the customer informed at each stage of the process is crucial for us because it not only builds trust but also ensures a seamless experience. By keeping customers in the loop, we aim to eliminate uncertainty and any potential stress associated with waiting for keys which may be critical to daily life. This focus on customer communication aligns with our overall mission to make the RFID key cloning process as accessible, straightforward, and hassle-free as possible.
Further to this, automated email updates are sent at key milestones—such as when we receive the fob, when the key is being processed by our technicians, and full tracking for any completed orders we dispatch. Customers can also track the status of their order in real-time on our website. This creates a sense of trust and transparency, assuring customers that their order is in safe hands.
Fobber offers a refund guarantee, which is reassuring for customers. Could you elaborate on the quality assurance process you have in place to ensure that the cloned key fobs are thoroughly tested before dispatch?
Each cloned fob goes through a multi-point quality assurance process. We test it in a controlled environment to ensure it fully matches the RFID signature of the original. Only fobs that pass all our quality tests are dispatched to customers. If for some reason a fob fails to function as expected, our refund guarantee ensures that the customer either gets a functional replacement or a full refund.
In the event of a cloned key being lost in transit, your refund policy seems quite customer-friendly. Could you explain how Fobber handles such situations and the steps taken to ensure customers receive a timely replacement?
If a cloned key is lost in transit, we prioritise resolving the issue without delay. The cloning process is immediately restarted, and we expedite shipping at no additional cost to the customer. In the rare instance where the fault lies with Fobber and an original key is lost or destroyed, our refund policy kicks in to offer further reassurance. Under this policy, Fobber agrees to pay compensation to cover the cost of each original key replacement. This coverage is applicable for all orders being shipped from our office. Our comprehensive approach aims to minimise inconvenience and offers multiple layers of protection to our customers, reinforcing our commitment to customer-friendly practices.
As the most affordable key fob cloning service provider in the UK, what strategies do you employ to stay ahead of the competition and continuously improve your services in the rapidly evolving field of key fob technology?
Staying ahead in a rapidly evolving field like this requires constant innovation and adaptability. We are continually investing in R&D and simulating controlled tests against RFID tech to improve the efficiency and reliability of our cloning process. We also actively seek customer feedback to understand what additional features or improvements they would like to see. Fobber strives to remain not just the most affordable but also the most reliable and advanced key fob cloning service in the UK.
The RFID technology sector, especially in the area of key fob cloning, presents many obstacles. Companies such as Fobber, led by Jacob Riggs, are clearly navigating this environment strategically. Fobber prioritises both affordability and quality while emphasising customer satisfaction and adaptability in this swiftly changing industry. From this interview, it’s evident that Fobber positions itself as more than just a service provider; it seeks to address concerns related to monopolistic tendencies and advocate for consumers throughout the UK.
You can follow up with Jacob Riggs at:
- Website: https://fobber.com
- Facebook: @Fobber
- Twitter: @FobberUK
- Instagram: @FobberUK
