No one plans to lose their home overnight. No one expects their insurance provider – the one they’ve trusted – to stall, delay, or outright deny help. However, for thousands of families every year, that’s exactly what happens. That’s where Insurance Claim HQ steps in.
Based in Metairie, Louisiana, and led by founder Galen M. Hair, Insurance Claim HQ isn’t just a law firm. It’s a mission-driven team showing up for people in their worst moments – with clarity, compassion, and the legal power to fight back. Since launching, they’ve recovered over $1 billion for more than 70,000 clients across the U.S. However, numbers alone don’t tell the full story.
Fighting for Policyholders, Not Profit
Insurance Claim HQ handles property casualty cases across the country, from hurricane claims and fire losses to flood damage and vandalism. They only represent policyholders, never insurance companies, and that decision was intentional from day one.
When Galen founded the firm, it wasn’t to create just another litigation powerhouse. It was to build a team that stood on the side of everyday people – the ones getting ignored, underpaid, or pushed around by massive corporations.
“Going above and beyond for clients is not just about meeting their expectations; it’s about exceeding them and making a real difference in their lives,” Galen explains.
This shows up in everything they do. Their website is packed with free resources, guides, videos, and checklists to help families understand their rights long before they ever hire a lawyer. When disaster hits, Insurance Claim HQ gives people a roadmap. When claims are denied, they give them a voice.
That commitment carries into their internal structure, too. A dedicated client success team keeps families informed every step of the way. There are no legal black holes, and there is no wondering what’s next – just real support from a team that knows how to win and how to listen.
Legal Muscle Backed by Heart
It’s one thing to say you care. It’s another to prove it in court. Insurance Claim HQ’s track record is packed with cases where they turned lowball offers into life-changing recoveries.
A family in Lake Charles was once offered $50,000 after a hurricane left their home in ruins. Insurance Claim HQ stepped in and secured a final settlement of over $9 million. In another case, a fire-damaged home had been written off by the insurer – until Galen’s team fought and won $825,000 for the owners. These aren’t just verdicts. They’re turning points.
Clients speak to that transformation. One woman shared, “I was blessed when the firm handed my case to Mary. From the very beginning, she took the stress away and fought hard. In the end, I got everything I needed and wanted. I would highly recommend the firm and would use them again. If I could add stars, I would add an additional five.”
Even off the clock, Insurance Claim HQ’s mission continues. Galen and his team often deploy a dedicated “Storm Team” to communities hit by hurricanes, serving hot meals, distributing supplies, and helping residents take their first steps toward recovery. They don’t wait for a client agreement to start helping. They act because it’s the right thing to do.
Growth That Serves, Not Scales
While some law firms chase expansion for visibility, Insurance Claim HQ does it to reach more people the right way. Their presence now stretches across Louisiana, Florida, Texas, Georgia, Alabama, Massachusetts, Illinois, and Washington D.C., with each move carefully chosen to maintain their hands-on, high-integrity approach.
They’ve earned an A+ rating from the Better Business Bureau and the respect of contractors, public adjusters, and legal professionals across the industry. Many of their biggest cases have come through referrals – people pointing family and friends toward a firm they know will fight hard and care deeply.
They’re not stopping there. Galen has launched a podcast and hosts an annual Level Up Claims Summit, pulling back the curtain on how the insurance claims process really works. It’s not just about building a business. It’s about building an ecosystem of knowledge that helps more people avoid delays, denials, and stress.
“Navigating insurance claims can feel overwhelming. We exist to level the playing field and give people back their voice,” Galen says.
Insurance Claim HQ is proof that law firms don’t have to operate like machines. They can lead with mission, fight with heart, and show up for people who feel completely lost.
They’ve built a national practice, but the culture still feels local – grounded in trust, fueled by purpose, and driven by a deep sense of responsibility. Their goal isn’t just to win cases. It’s to rebuild lives, one claim at a time.
For anyone staring down a denied claim, delayed check, or insurance stonewall, they offer a message of hope: You are not alone. Help is here.
About Insurance Claim HQ
Insurance Claim HQ is a premier property casualty insurance law firm powered by Hair Shunnarah Trial Attorneys and headquartered in Metairie, Louisiana. With over $1 billion recovered for more than 70,000 clients, the firm brings 25+ years of legal experience and unmatched insight into how insurers operate. Discover how they fight for policyholders at www.insuranceclaimhq.com.
